Rental FAQ

RESERVATION PROCESS:

 

What is the cost breakdown for renting a vacation unit? // Each unit on our rental program is individually-owned and varies in size and the amount of people it can accommodate. Also, some of our units have been remodeled while others feature an interior more original to when it was built. Due to these variances, rent ranges over several pricing tiers. The cost for renting consists of four items: rent, county taxes, a housekeeping fee and one of two security deposit options (see below). The county taxes are 10% of rent for the majority of our properties. For our few Sky High properties, the county taxes are 6%. Though, these homes are located only five miles away, they are actually in a different county. The housekeeping fee is the cost associated with providing fresh linens and cleaning the unit upon departure.

 

Do you require a security deposit? // Yes! There two options for you to choose between; you must choose one. Firstly, we offer a Damage Protection Plan through CSA Insurance at $29. It covers up to $1500 unintentional damage to a property. The second option is a $250 to $1,500 refundable security deposit.

 

We are really tidy folks! Can we clean the unit ourselves and forgo paying the housekeeping fee? // Sorry, we cannot allow guests to clean their rental upon departure. We need to ensure that a complete checklist of cleaning tasks is completed by our staff so that the unit is sparkling clean for the next guests.

 

I’m not sure if I want to book yet. Can I place a hold on a property? // Usually, we’re more than happy to place a 24-hour hold on a property while you firm up your plans. The only time we may be unable to place a hold on a property is during or just prior to busy holidays. At this time, we will assess our available inventory and may be able to offer you a short-term (as in a one- or two-hour) hold.

 

Do you offer any discounts? // We sure do! After you’ve stayed with us once, you’re eligible to receive our repeat guest 10% discount on rent (non-holiday). We offer packages in the winter and promotions on an ongoing basis. Visit our Specials page and ask to join our email list to hear about any offers.

 

What is your deposit policy? //At the time of booking, we take $50 if your reservation is 22 days or further away. We take the full balance of your stay if you are arriving within 21 days.

 

What is your cancellation policy? // If you cancel 22 days or more before your stay, we will keep the $50 deposit as a cancellation fee. At 21 days prior to your arrival date, the balance of your stay is charged. If you cancel within 21 days of your stay, there will be no refunds. If you cancel within 24 hours of making the booking, you will receive a full refund.

 

Do you offer travel insurance? // We do! We offer CSA Travel Insurance at 6.95% of your rent. Insurance must be purchased before final payment is due, 22 days prior to your arrival date. Click here to learn more about coverage.

 

What is your policy regarding smoking in the units? // No way, bro! Smoking is strictly prohibited in all of our units and if we find evidence of smoking, including a lingering smell, you will be charged a minimum of $300.

 

I see that you have a two-night minimum. What if I only want to stay one night? // Vacation rentals become more cost-effective the longer you stay. That’s because the housekeeping fee is a one-time fee, but necessary, even for a single night stay. If you can only stay one night, contact our office for pricing and availability. It never hurts to ask and, if we may say so ourselves, we’re pretty agreeable. During the summer, we have several condo options priced to be affordable for single night stays.

 

Can I move my booking into another property? // Each of our properties is individually-owned and moving a reservation from one unit to another affects said owners. Moving into another available property is not a problem 22 days or more prior to arrival. Within three weeks of your arrival date, when your reservation for a particular unit has been confirmed and paid in full, we will be happy to discuss the option of modifying your reservation.

 

I see that you have a three-night minimum in condos and a four-night minimum in houses over the holiday. What if I can’t stay that long? // The holidays are an exceptionally busy time of year and, typically, guests have time off of school and/or work and are able to spend more time with us. The minimum stay requirements are also fueled by our desire to maintain our best services and products as a company; they are established in order to create what is a manageable turnover schedule for our office, cleaning and maintenance staff. As we near the holiday, though, we become more flexible with these requirements. If there is availability between bookings that is less than the typical minimum-stay requirement, we’ll do what we can to accommodate you. Contact our office 2-3 weeks before the December holidays and 7 days before three-day weekends to see if we can accommodate your request for a shorter stay.

 

Do you also offer leases or long-term rentals? We don’t. We specialize in vacation rentals only which, by definition, is a stay 29 nights or less.

 

What happens if there is inclement weather or we decide to leave early? // There are no refunds for inclement weather prior to or during your stay. The mountains are changeable and sometimes require a sense of adventure. The payoff is worth it! If you decide to leave early for any reason, there will be no refund. We do offer CSA Travel Insurance at 6.95% of your rent. Insurance must be purchased before final payment is due, 22 days prior to your arrival date. Click here to learn more about coverage.

 

STAY:

 

Where can I find the latest information on road conditions?
Follow this link for up-to-date road conditions.

 

Do you provide linens and towels?
Our linens are professionally laundered at a plant in San Andreas and then trucked We provide linens for every bed (including sofa beds), along with washcloths, hand towels and bath towels for the amount of people you’ve told us are coming during your stay. We also provide hot tub towels when applicable. If you plan on spending time at one of our nearby lakes, bring a separate towel from home to take out-of-doors.

 

Do you provide toiletries? // We provide a starter supply of soap, shampoo, conditioner and lotion in each bathroom in your rental property. If you are staying more than a few nights, consider packing some extra toiletries.

 

What do you provide in the kitchen? // We provide two dish towels, a small bottle of dish soap, dishwasher soap (when applicable), trash bags, a fresh sponge and a roll of paper towels for your stay. If you’re visiting for an extended time frame (five+ nights), consider bringing some extra supplies from home. Each rental unit offers cutlery, dishes, bowls, glasses, etc. for more than the amount of guests it can sleep, as well as pots, pans, cooking utensils, a coffee maker, blender, toaster, microwave, hand mixer and tea kettle. If you have any specialty items that you like to have on hand when cooking, be sure to pack them for your visit.

 

Does my accommodation have internet access, TV, satellite service and a DVD player? // All of our units have a TV and DVD player. Most have satellite service. Many have wifi. If these amenities are important to you, please confirm with us at the time of booking that the accommodation has the amenities you desire.

 

Do your units have heating? // All of the units on our rental program have central heating or wall heaters. Many have another form of heat such as a wood stove, gas stove or pellet stove. For the units that have a wood stove, it varies (based on owner preferences) as to whether wood is provided. If wood is provided, it will be indicated on a particular unit’s page on our website. Wood bundles are available for sale at the local general store.

 

Do you provide cribs, baby gates or high chairs? // We have a limited supply of porta-cribs and baby gates we’re happy to lend you during your stay. Reserve early! Some of our rental properties are very child-friendly and have such items onsite. Contact our office to see if your accommodation offers these.

 

Can I bring my family dog? // Dogs love Bear Valley! We’re pleased to offer a variety of pet-friendly units. Click here for a complete list. There is an additional $25 pet cleaning fee per dog per reservation and a $300 pet security deposit (authorized only; not taken unless damage is found). Pets should never be left unattended in the rental unit. 2 dog maximum per unit.

 

What are my responsibilities upon departure? // We ask that you leave the property reasonably clean and in reasonable order. Treat the home as if it were your own. If you moved furniture around, please return the unit to its original layout. You are responsible for making sure that all dishes are done, all lights are off, and all windows and doors locked. Please make sure that all thermostats are turned down (50 degrees), but not off. We take care of transporting trash and gathering linens, but if you choose to strip the beds into a pile on the floor we won’t be able to help but love you forever!

 

What do I do if I have a problem with the home during my stay? // We are always here to help and have a 24-hour answering service for rental issues or emergencies.

 

What happens if the power goes out? //  Locate the flashlight on the key ring we gave you and/or look for the unit’s flashlight(s). During business hours, walk over to our office for updates on the outage and expected return to power. Power outages aren’t common in Bear Valley, but do occur rarely and, just as if the power went out at your home, require an adjustment.

 

Are there bears in Bear Valley? // There are, but most of the time, the bears remain out of sight. Even those of us who live here see, on average, 0-2 bears a year.

 

What’s the weather going to be like during my stay? Is there still going to be snow in March? // Weather in the mountains is changeable and, naturally, hard-to-predict. Our winter season is determined around the opening and closing dates at Bear Valley Mountain which are usually the weekend that falls before Christmas to Easter. Depending upon amount of snowfall received and when it fell, snow can remain on the ground through May, even June or July in heavy years. Historically, the area receives about 30 feet of snowfall annually. Winter temperatures range from below zero to the fifties. Summer is typically very temperate, often between forty and eighty degrees.

 

For information on current or upcoming weather, click here.